SPECIALIST JOBS IN BPO COMPANIES INDIA 2016

Responsibilities:

• Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge

• Keep management updated: Relay important information in the form of timely and accurate reports
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Set the path to success: Oversee new hire, progression, and enhancement training; provide feedback and implement appropriate solutions
• Impact the bottom line: Coach and give feedback to trainees to help them fulfill performance metrics

Qualifications:

Education Requirements: Bachelor’s degree
To succeed in this position, you must:

• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
• Be strategic in developing solutions and process improvements

SPECIALIST JOBS IN BPO COMPANIES INDIA 2016